Return & Refund Policy

At RestfulPaws, we want you to be happy with your purchase. If you are not completely satisfied with your order, please review the policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be in the original packaging, where applicable

  • Not be damaged due to misuse or improper handling

  • Include proof of purchase or your order number

2. Non-Returnable Items

Certain items may not be eligible for return, including products that are:

  • Used or damaged after delivery

  • Missing original packaging or components

  • Clearly marked as final sale

  • Customized or personalized, where applicable

For hygiene and safety reasons, certain pet-related products may also be non-returnable once opened or used.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Send us:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the product and packaging

We will review your request and, where appropriate, offer a replacement, refund, or another suitable resolution.

4. Refunds

Once your returned item has been received and inspected, we will notify you about the status of your refund.

If your refund is approved, the amount will be refunded to your original payment method.

Please allow additional time for your bank or payment provider to process the refund.

5. Return Shipping Costs

Unless the item is defective, damaged, or incorrectly sent, the customer may be responsible for return shipping costs.

Original shipping charges, if applicable, may not be refundable.

6. Exchanges

If you need to exchange an item, please contact us before sending anything back.

Exchanges are subject to product availability.

7. How to Request a Return

To request a return or refund, contact us with your order number and the reason for your request.

Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.

We’re always happy to help make your RestfulPaws experience better. 🐾