Shipping Policy

At RestfulPaws, we want to make sure your pet’s favorite products reach you safely and reliably. Below you’ll find everything you need to know about our shipping process.

1. Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that orders placed on weekends or holidays may begin processing on the next business day.

2. Shipping Times

Estimated delivery times may vary depending on your location and the shipping method available at checkout.

Estimated delivery: 7–15 business days

Please keep in mind that delivery times are estimates and are not guaranteed. Delays may occur due to customs, weather, carrier issues, holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery location and the available shipping options.

From time to time, RestfulPaws may offer free shipping promotions. Any applicable offer will be clearly displayed on our website.

4. Order Tracking

Once your order has shipped, you may receive a tracking number by email.

Tracking information may take a few days to update after the package has been handed over to the shipping carrier.

If your tracking information has not updated for several days, please contact us and we’ll be happy to help.

5. Incorrect Shipping Information

Please make sure your shipping information is correct before completing your order.

If you notice an incorrect address after placing your order, contact us as soon as possible. We will do our best to update the information before your order is shipped.

Once an order has been shipped, we may not be able to change the delivery address.

RestfulPaws is not responsible for orders delivered to an incorrect address provided by the customer.

6. Lost, Stolen, or Damaged Packages

Once an order has been delivered according to the carrier's tracking information, RestfulPaws is not responsible for packages that are lost or stolen after delivery.

If your package arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged package and product so we can review the situation.

7. Customs and Import Fees

For international orders, your package may be subject to customs duties, taxes, or other import fees depending on your country's regulations.

Any customs duties or import taxes charged by your local authorities are the responsibility of the customer unless otherwise stated at checkout.

8. Delays

While we work hard to deliver your order within the estimated timeframe, unexpected delays can sometimes occur.

Possible causes include:

  • Customs processing

  • Weather conditions

  • Carrier delays

  • Public holidays

  • Incorrect or incomplete shipping information

  • High order volumes

  • Other circumstances outside our control

We appreciate your patience if your order experiences an unexpected delay.

9. Multiple Items

If you order multiple products, your items may arrive in separate packages depending on product availability and fulfillment locations.

You may receive separate tracking numbers for different shipments.

10. Contact Us

If you have questions about your shipment or need assistance with an order, please contact us:

Please include your order number in your message so we can assist you as quickly as possible.

RestfulPaws — Making every delivery worth the wait. 🐾